Customer Disservice: The Reality of Stations Without Ticket Offices

Hands Off London Transport has received some testimonials from London Underground workers working at stations where the ticket office has already closed. They clearly show the obviously-damaging impact these closures have on customer service. If LU really wants its customer service to be “world class”, it need to stop closures and re-open ticket offices! Continue reading

ACTION: Edgware Road, Wednesday 25 February

After recent actions at Shepherd’s Bush and Highbury & Islington, in conjunction with RMT Central Line West and RMT Finsbury Park branches respectively, Hands Off London Transport links up with RMT Bakerloo branch to leaflet and petition passengers against cuts and ticket office closure at Edgware Road (Bakerloo). Two actions will take place, from 08.00-10.00, and from 16.00-18.00. Continue reading

LU begins ticket office closures: keep up the fight back!

London Underground has begun closing Tube ticket offices, with Queensway and South Wimbledon the firsts to go. Hands Off London Transport will continue to organise direct actions at stations to highlight the damaging effect of these closures, and staffing cuts, on workers and passengers. Join us at Shepherd’s Bush station at 16:00 on Sunday 8 February for another protest! Continue reading

Local MP backs HOLT protest

RMT activists, members of other unions, and local community campaigners assembled at Shepherd’s Bush Tube station tonight (Thursday 8 January) to leaflet and petition passengers against ticket office closures and staffing cuts.

Also joining the protest were local Labour MP Andy Slaughter, local Labour GLA member Murad Qureshi, and RMT Executive member for the London Transport Region John Reid.

Hundreds of leaflets were distributed and signatures collected, with campaigners encountering strong local opposition to the closure and cuts.

The action was called by Hands Off London Transport in conjunction with RMT Central Line West branch. HOLT next plans actions at Leytonstone on Monday 12 January, in conjunction with RMT Central Line East branch (click here for more), and at Ladbroke Grove on Monday 19 January, in conjunction with RMT Hammersmirth & City Line branch.

For regular updates, see the Hands Off London Transport Facebook page and follow @HandsOffLT on Twitter.

Shepherd's Bush protest

Shepherd’s Bush protest