Customer Disservice: The Reality of Stations Without Ticket Offices

Hands Off London Transport has received some testimonials from London Underground workers working at stations where the ticket office has already closed. They clearly show the obviously-damaging impact these closures have on customer service. If LU really wants its customer service to be “world class”, it need to stop closures and re-open ticket offices! Continue reading

ACTION: Edgware Road, Wednesday 25 February

After recent actions at Shepherd’s Bush and Highbury & Islington, in conjunction with RMT Central Line West and RMT Finsbury Park branches respectively, Hands Off London Transport links up with RMT Bakerloo branch to leaflet and petition passengers against cuts and ticket office closure at Edgware Road (Bakerloo). Two actions will take place, from 08.00-10.00, and from 16.00-18.00. Continue reading